Cancellation & Refund Policy

1. Introduction

This Cancellation and Refund Policy ("Policy") governs the cancellation terms and refund procedures for services provided by Layood Technologies ("we," "our," or "us"). This policy applies to all our technology services including software development, web development, mobile applications, cloud solutions, and IT consulting services.

By engaging our services and making payment, you agree to the terms outlined in this policy. Please read this policy carefully before making any payments.

2. Service Categories and Cancellation Terms

2.1 Custom Software Development Projects

For custom software development projects, the following cancellation terms apply:

• Before Project Commencement: Full refund minus 3% payment processing fee if cancelled within 48 hours of payment
• During Requirements Analysis Phase: 80% refund after deducting work completed and processing fees
• During Development Phase: Refund calculated based on milestones completed and work delivered
• After 50% Project Completion: No refunds available, but project deliverables will be provided as per completed work

2.2 Website Development Services

• Before Design Phase: 90% refund minus processing fees
• During Design Phase: 70% refund after deducting design work completed
• During Development Phase: 40% refund after deducting all completed work
• After Launch: No refunds, but we provide 30 days of free support for bug fixes

2.3 Mobile Application Development

• Concept and Planning Stage: 85% refund minus processing fees
• UI/UX Design Stage: 60% refund after deducting completed design work
• Development Stage: 30% refund based on remaining milestones
• Testing and Deployment: No refunds, all deliverables provided

2.4 Maintenance and Support Services

• Monthly Plans: Can be cancelled anytime with 7 days notice, refund prorated for unused days
• Annual Plans: 30-day cancellation notice required, refund for unused months minus 15% administrative fee
• Emergency Support: Non-refundable once service is initiated

2.5 Consultation and Advisory Services

• One-time Consultations: Can be cancelled up to 24 hours before scheduled time for full refund
• Package Consultations: Refund available for unused sessions minus 10% administrative fee
• Technical Audits: 50% refund if cancelled before audit commencement

3. Refund Processing and Timeline

3.1 Refund Process

To request a refund, please follow these steps:

• Submit a written refund request to billing@layoodtech.com
• Include your project details, payment reference, and reason for cancellation
• Provide any relevant documentation supporting your refund request
• Our team will review your request within 3 business days
• You will receive a confirmation email with refund details and timeline

3.2 Refund Method

Refunds will be processed using the same payment method used for the original transaction. In cases where this is not possible, we will arrange an alternative refund method in consultation with you.

4. Non-Refundable Services

The following services are non-refundable under any circumstances:

• Third-party software licenses purchased on your behalf
• Domain name registrations and SSL certificates
• Hosting setup fees and server configurations
• Rush delivery charges and emergency support fees
• Training sessions that have been conducted
• Custom integrations with third-party APIs after completion
• Data migration services after successful completion

5. Cancellation Procedures

5.1 How to Cancel

To cancel your service, you must:

• Provide written notice via email to billing@layoodtech.com
• Include your project reference number and contact details
• Specify the reason for cancellation
• Request a final project status report if applicable

5.2 Cancellation by Layood Technologies

We reserve the right to cancel services in the following situations:

• Non-payment of invoices beyond 15 days of due date
• Violation of our Terms of Service
• Providing false or misleading information
• Requesting services that violate applicable laws
• Abusive or threatening behavior toward our team members

6. Dispute Resolution

If you disagree with our refund decision, you can:

• Request a review by our senior management team
• Provide additional documentation supporting your case
• Engage in mediation through a mutually agreed mediator
• Pursue resolution through appropriate legal channels

7. Special Circumstances

7.1 Force Majeure

In cases of force majeure events (natural disasters, government restrictions, etc.) that prevent project completion, refunds will be calculated based on work completed up to the point of disruption.

7.2 Technical Impossibility

If a project becomes technically impossible due to factors beyond our control (third-party API discontinuation, platform changes, etc.), we will provide a partial refund after deducting work completed.

7.3 Client-Requested Changes

Significant scope changes requested by clients may affect refund eligibility. Additional work performed will be deducted from any refund amount.

8. Payment Gateway Charges

All refunds are subject to payment gateway processing charges (typically 2-3% of transaction amount). These charges are non-refundable and will be deducted from the refund amount.

9. International Clients

For international clients:

• Currency conversion charges are non-refundable
• Bank transfer fees may apply for international refunds
• Refund timeline may be extended due to international banking procedures
• Additional documentation may be required for compliance purposes

10. Contact Information for Refunds

For all refund-related inquiries and requests:

11. Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified policy.