Shipping & Delivery Policy

1. Introduction

This Shipping and Delivery Policy outlines how Layood Technologies ("we," "our," or "us") delivers our technology services, software products, and any physical deliverables to our clients. As a technology solutions provider, most of our deliverables are digital in nature, though we may occasionally ship physical items such as documentation, hardware, or branded materials.

This policy applies to all services including software development, web applications, mobile apps, cloud solutions, consulting services, and any associated physical deliverables.

2. Types of Deliverables

3. Digital Delivery Methods and Timeline

3.1 Software Applications

• Web Applications: Deployed to production servers within 24-48 hours of completion
• Mobile Applications: Delivered via app stores or enterprise distribution within 3-5 business days
• Desktop Software: Download links provided within 24 hours of completion
• Custom APIs: Deployed and accessible within 24-48 hours

3.2 Source Code and Documentation

• Git Repository Access: Immediate access upon project completion
• Code Documentation: Delivered simultaneously with source code
• Technical Documentation: Provided within 48-72 hours of project completion
• User Manuals: Delivered within 3-5 business days

3.3 Digital Asset Delivery Platforms

• GitHub/GitLab: Private repositories for source code
• Cloud Storage: Google Drive, Dropbox, or AWS S3 for large files
• FTP/SFTP: Secure file transfer for sensitive data
• Project Management Tools: Asana, Trello, or custom portals
• Email Delivery: For smaller files and documentation

4. Physical Shipping Methods and Timeline

4.1 Domestic Shipping (Within India)

• Standard Delivery: 3-7 business days via India Post or Blue Dart
• Express Delivery: 1-3 business days via FedEx, DHL, or Blue Dart
• Same-Day Delivery: Available in major cities (Delhi NCR, Mumbai, Bangalore)
• Cash on Delivery: Available for orders above ₹5,000

4.2 International Shipping

• Standard International: 7-14 business days via India Post
• Express International: 3-5 business days via DHL, FedEx, or UPS
• Courier Services: 2-4 business days for urgent deliveries
• Customs Clearance: Additional 1-3 days depending on destination country

4.3 Shipping Costs

• Domestic Standard: ₹150-500 depending on weight and destination
• Domestic Express: ₹300-1,000 depending on urgency
• International Standard: ₹1,500-5,000 depending on destination
• International Express: ₹3,000-10,000 depending on urgency and destination
• Free Shipping: Available for projects above ₹1,00,000

5. Delivery Process and Communication

5.1 Pre-Delivery Preparation

• Quality assurance testing and final review
• Client notification 24-48 hours before delivery
• Confirmation of delivery methods and access credentials
• Scheduling of handover meetings or training sessions

5.2 Delivery Notification

• Email Confirmation: Sent immediately upon delivery
• SMS Alerts: For time-sensitive deliveries
• Project Portal Updates: Real-time status in client dashboard
• Phone Confirmation: For high-value projects

6. Milestone-Based Delivery

For larger projects, we follow a milestone-based delivery approach:

6.1 Software Development Projects

• Milestone 1: Requirements documentation and wireframes (Week 1-2)
• Milestone 2: UI/UX designs and prototypes (Week 3-4)
• Milestone 3: Backend development and APIs (Week 5-8)
• Milestone 4: Frontend development and integration (Week 9-12)
• Milestone 5: Testing, deployment, and final delivery (Week 13-14)

6.2 Web Development Projects

• Phase 1: Design mockups and content structure (Week 1-2)
• Phase 2: Frontend development and responsive design (Week 3-4)
• Phase 3: Backend integration and CMS setup (Week 5-6)
• Phase 4: Testing, optimization, and live deployment (Week 7-8)

7. Emergency and Rush Delivery

7.1 Rush Delivery Options

• Same-Day Digital Delivery: 50% surcharge, subject to availability
• Weekend Delivery: 25% surcharge for non-business hours
• Holiday Delivery: 100% surcharge during national holidays
• Overnight Physical Shipping: Premium courier charges apply

7.2 Emergency Support

• 24/7 technical support for critical deployments
• Dedicated project manager for rush orders
• Priority queue for urgent deliveries
• Remote assistance during delivery and setup

8. Delivery Confirmation and Acceptance

8.1 Digital Delivery Acceptance

• Client testing period of 48-72 hours
• Formal acceptance via email or project portal
• Bug report submission within acceptance period
• Final sign-off and project closure documentation

8.2 Physical Delivery Confirmation

• Signature confirmation required for valuable items
• Photo evidence of delivery for fragile items
• Inspection period of 24-48 hours for hardware
• Return process for damaged or incorrect items

9. Failed Delivery and Re-delivery

9.1 Digital Delivery Issues

• Server downtime: Alternative delivery methods provided
• Access issues: Immediate technical support available
• File corruption: Re-delivery within 4 hours
• Wrong specifications: Correction within 24 hours

9.2 Physical Delivery Issues

• Failed Delivery Attempts: Up to 3 attempts at no extra cost
• Wrong Address: Re-shipping at client's expense
• Damaged Items: Free replacement within 7 days
• Lost Shipments: Full reimbursement or replacement

10. International Delivery Considerations

10.1 Customs and Duties

• Client responsible for import duties and taxes
• Proper documentation provided for customs clearance
• Value declaration as per international regulations
• Restricted items list compliance

10.2 Delivery Restrictions

• Some countries may have restrictions on technology products
• Software may be subject to export control regulations
• Physical items may require special permits
• Alternative delivery methods for restricted regions

11. Support and Assistance

12. Quality Assurance and Testing

12.1 Pre-Delivery Testing

• Comprehensive functionality testing before delivery
• Cross-platform compatibility verification
• Performance and security testing
• User acceptance testing with client representatives
• Documentation review and accuracy verification

12.2 Post-Delivery Support

• 30-Day Warranty: Free bug fixes and minor adjustments
• Technical Support: 90 days of free technical assistance
• Training Sessions: Included with software deliveries
• Maintenance Plans: Optional ongoing support packages

13. Force Majeure and Delivery Delays

Delivery timelines may be affected by circumstances beyond our control, including:

• Natural disasters, pandemics, or government restrictions
• Internet service provider outages or infrastructure issues
• Third-party service dependencies (hosting providers, app stores)
• Client-side delays in providing required materials or approvals
• Major software/platform updates affecting compatibility

In such cases, we will:

• Notify clients immediately of potential delays
• Provide revised delivery timelines
• Offer alternative delivery methods where possible
• Maintain regular communication throughout the delay period

14. Client Responsibilities

14.1 For Digital Deliveries

• Provide accurate email addresses and access credentials
• Ensure adequate internet connectivity for downloads
• Test deliverables within the specified acceptance period
• Provide feedback and bug reports promptly
• Maintain confidentiality of access credentials

14.2 For Physical Deliveries

• Provide complete and accurate shipping addresses
• Ensure someone is available to receive deliveries
• Inspect items immediately upon receipt
• Report any damage or discrepancies within 24 hours
• Handle customs clearance for international shipments

15. Data Security and Confidentiality

We maintain strict security protocols during delivery:

• Encrypted Transfers: All digital deliveries use secure, encrypted channels
• Access Control: Limited access to authorized personnel only
• Secure Packaging: Physical items packaged to prevent tampering
• Chain of Custody: Complete tracking of all deliverables
• Data Retention: Secure deletion of temporary files after delivery

16. Return and Exchange Policy

16.1 Digital Products

Digital products cannot be returned once delivered and accessed. However, we provide:

• 30-day warranty for bug fixes and corrections
• Free modifications if deliverable doesn't meet specifications
• Alternative solutions for compatibility issues
• Refund consideration as per our Cancellation and Refund Policy

16.2 Physical Products

• Return Period: 7 days from delivery date
• Condition: Items must be unused and in original packaging
• Return Shipping: Client responsible unless item is defective
• Restocking Fee: 15% for non-defective returns
• Refund Timeline: 7-14 business days after return receipt

17. Special Delivery Services

17.1 White-Glove Delivery

For high-value projects or complex installations, we offer premium delivery services:

• On-site installation and setup by our technical team
• Comprehensive training for client staff
• Direct handover to client representatives
• Post-installation support and optimization
• Custom packaging and presentation

17.2 Managed Deployment

• Complete server setup and configuration
• Database migration and optimization
• SSL certificate installation and security setup
• Performance monitoring and tuning
• Backup and disaster recovery implementation

18. Environmental Responsibility

We are committed to environmentally responsible delivery practices:

• Digital-First Approach: Prioritizing digital deliveries to reduce carbon footprint
• Eco-Friendly Packaging: Recyclable and biodegradable materials for physical shipments
• Carbon-Neutral Shipping: Partnering with green logistics providers
• Paperless Documentation: Digital receipts and invoices
• Local Sourcing: Using local suppliers to reduce transportation distances

19. Updates to This Policy

We may update this Shipping and Delivery Policy periodically to reflect changes in our services, technology, or regulations. Updates will be communicated through:

• Email notifications to active clients
• Website announcements and policy page updates
• Project portal notifications
• Direct communication for significant changes