Refund & Cancellation Policy

Layood Technologies ("Layood") provides custom digital services — web development, mobile app development, e-commerce, SEO, digital marketing, and related work. Because each engagement is project-based and often begins with paid work (design, development, strategy) shortly after payment, this policy sets out when a refund or cancellation is possible.

• If you cancel before any work has started, the advance payment is refundable in full, minus any payment gateway processing fee already deducted by Paytm.
• If you cancel after work has started, the amount corresponding to work already completed (design, development hours, third-party costs incurred) is non-refundable. Any remaining, unused portion of the advance is refunded.
• Refund requests must be raised in writing to connect@layoodtech.com within 7 days of the payment date.

Payments made against a specific delivered milestone (e.g., completed design, a working module, final handover) are non-refundable once that milestone has been delivered and accepted, since they correspond to work already completed and delivered.

Payments made via the "Make a Payment" page on this website settle an existing invoice for services already rendered or in progress. As such, these payments are final and non-refundable, except in the case of a genuine duplicate payment or a transaction error (see Section 5).

If a payment is deducted from your account but the transaction fails, is duplicated, or does not reflect correctly on our end, please contact us immediately at connect@layoodtech.comwith the transaction ID and screenshot. Verified erroneous or duplicate charges are refunded in full to the original payment method within 5–7 business days, subject to Paytm's own refund processing timelines.

Either party may cancel an ongoing project with written notice. On cancellation, the client is billed for all work completed up to the cancellation date, and Layood delivers all work-in-progress files completed and paid for. Any amount paid in excess of work completed is refunded within 10 business days.

Approved refunds are issued to the original payment method via Paytm and typically reflect within 5–7 business days, depending on your bank or payment provider. Layood does not process refunds in cash or to a different account/UPI ID than the one used for the original payment.

To request a refund or cancellation, email connect@layoodtech.com or call +91 9557340005 with your name, transaction ID, and reason for the request. We aim to acknowledge all refund requests within 2 business days.